Skip navigation links
Code Development
Training and Certification
About Us
Industry Links
Contact Us
What's New
Skip navigation links
Members Only
Why Become a Member
How We Help You:Expand How We Help You:
Contact Field Manager
Field Services Assistance
Ask A Code Question
IAPMO Certified Professionals Search
Government Relations
Drought ToolkitExpand Drought Toolkit
Career Center
Uniform Codes Questions & Answers
Water Demand Calculator
2017 Oregon Plumbing Specialty Code
Appeals Decisions 2017
Petition Filed and Council Appeals Decisions
Education, Training and Certification FAQ 

Here you'll find answers to some of the most common questions clients have. If your question is not answered to your satisfaction, or would like further information, please contact the IAPMO Training and Education Department at 1(877)427-6601 Ext. 3090 or via email at


1. How can I register for my Education Session?

a. You can register online at any time at:
b. You can contact IAPMO and register over the phone: 1-877-427-6601
c. You can mail your registration and payment to IAPMO:
    18927 Hickory Creek Drive, Suite 220
    Mokena, IL 60448

2. I registered online but got two separate receipts, what does that mean?

If you clicked the “submit” payment button more than once, it means your credit card was charged as many times. Please contact IAPMO and we will refund your credit card as soon as possible.

3. I believe I registered online but I never got a receipt on my email, what should I do to confirm my registration?

There are several reasons you could be missing your receipt:
a. Your receipt email was caught in your spam folder as trash email.
b. Your email information was not entered correctly when you registered.
c. Your registration was not finalized.

It is simple enough to request a copy and confirm your registration: Contact the IAPMO Training and Education Department at
1(877)427-6601 Ext. 3090 or via email at

4. I can’t register online with a credit card; do I have other options for pre-registration?

Yes! We have several ways to register:

a. Contact IAPMO and staff will help you register -  1(877)427-6601 Ext. 3090
b. Fax your registration form to our Training Department at (708)479-6023
c. Mail your registration and payment to IAPMO
    18927 Hickory Creek Drive, Suite 220
    Mokena, IL 60448

Massachusetts Only:

5. I am a gasfitter and I registered for the plumbing session by mistake, what should I do?

Contact us and we will correct your payment as soon as possible.

6. I am a plumber and I registered for the gasfitter session by mistake, what should I do?

Contact us and we will correct your payment as soon as possible.


1. I am registered for an Education Session in the future and I am not able to attend. Can I get a refund?

a. If you are greater than two weeks from the Education Session delivery date, yes, a full refund can be issued, contact IAPMO for details.

b. If less than two weeks are left until the day of the Education Session, then a credit can be issued to attend an alternate class.

2. I was registered for a class and was not able to attend. Can I get a refund?

If the Education Session passed and you were not able to contact IAPMO we might be able to move your registration to a future Session. This move to a new Session is a courtesy and subject to availability.

Current Certificates of Completion

1. When will I receive my Certificate of Completion?

If you have pre-registered for the class, you will be presented with your certificate at the end of the class.  If you were a walk-in or registered after the certificates have been generated, you will need to: 

  1. Return to
  2. Sign in with your credentials already created
  3. Click/tap the training history icon at the left
  4. Click/tap the green button next to your activity to view document or certificate.

This is also how to retrieve previous session certificates or if you have misplaced a current certificate. 

2. The seminar I took issued continuing education units and I don't understand how they are calculated, can you explain this to me?

All events earning CEUs are calculated as follows:

*Total minutes of activity / 60 minutes = *Total hours of activity

Total hours / 10 hours = Total Continuing Education Units (CEUs)


120 minutes/60 minutes = 2 hours

2 hours/10 hours = .2 Continuing Education Units (CEUs 

*These are actual learning minutes which do not include breaks.

Past Attendance Records:

1. I am missing my past session certificates/Proof of Attendance. How can I request copies?

a. Please see instructions under 1 above. 

b. If you need hard copies of the certificates, a fee will apply. Please contact the IAPMO Training Department.

2. I believe I attended my sessions with IAPMO but don’t remember where or when, how can I check my records?

Contact the IAPMO Training and Education Department. If you attended your sessions with IAPMO we will be able to provide you with your past records.  You can also contact the Board of Examiners of MA at

3. How long do you keep my records?

All records of learners/participants in IAPMO sponsored learning programs including rosters, attendance sheets, and CEU documents will be archived and kept for a period of no less than 7 years. These documents will be secured under the care and supervision of the Training and Education Manager.

4. Who has access to my records?

No one will have access to nor will the IAPMO group disclose any information from a seminar participant’s records without the written consent of the participant, except to personnel within IAPMO, to officials of other organizations in which the learner/participant seeks to enroll, to persons at accrediting agencies carrying out their accreditation function, to authorized representatives of federal and state supported programs, to persons in compliance with a judicial order, and to persons in an emergency in order to protect the health and safety of participants or other persons.  Transcripts are official only when signed by IAPMO’s Vice President of Training and Education Services.